Via Tom Raftery

Just found this article about providing Remarkable Customer Service through Tom Raftery’s blog and I wanted to help push it around.

Before my current job, I worked for AOL UK Member Services. I learned, over my 4 years there, how to deal with almost any kind of customer (there’s always one that stumps you though). A lot of it came fairly naturally to me, I rarely met an irate customer whose satisfaction and inner calm couldn’t be restored. I never really thought about what it was about the way I dealt with customers that made me a good customer service agent but having read Joel Spolsky’s recent post, Seven steps to remarkable customer service, I recognise a lot of familiar concepts.

If you deal with customers in any facet of your job I recommend that you read his article, take it all in, and apply what you’ve learned to your daily work. It will honestly make your day go more smoothly and your customers will rave about you and your service.